1. Who can request deletion
Any customer with a Bayatoo account may request permanent account deletion.
Guest users without an account do not have a “account” to delete; clearing app data on the device removes local guest data on that device only.
2. How to request deletion (required paths)
2.1 In-app (primary)
When implemented for Production:
- Open Bayatoo → Profile
- Choose Delete account (or equivalent wording)
- Confirm the warning about orders, credit, and referrals
- Complete verification if prompted
- Receive confirmation that the request was received / completed
2.2 Out-of-app (must remain available)
If you cannot access the app:
- Email
[email protected]from a reachable contact method - Subject: Account deletion request
- Include: full name, registered phone number (international format preferred), and a short statement that you request deletion of your Bayatoo account
We may ask you to verify ownership of the phone number before deleting.
We do not require you to send government ID for routine deletion unless required to resolve abuse or legal holds.
3. What is deleted or de-identified
After a valid request is processed, we will:
| Category | Handling |
|---|---|
| Login identity | Disable/delete the account so the phone number can no longer sign in as that user (subject to technical uniqueness rules and abuse prevention cooldown if needed) |
| Profile fields | Delete or irreversibly anonymize name, email, city as stored on the user profile |
| Active sessions / devices | Invalidate sessions; remove stored device notification tokens where held |
| Open carts | Delete cart items linked to the account |
| Referral progress | Clear or stop referral progress points for the deleted account; invite codes tied to the account are deactivated |
| Bayatoo Credit | Forfeited upon deletion (credit is not cash and is not paid out) |
| Notification inbox records | Deleted or anonymized within a reasonable period |
4. What may be retained (and why)
We may retain limited data where necessary for:
| Purpose | Examples |
|---|---|
| Legal / accounting | Completed order records, invoices, payment method type, delivery records required for tax or commercial books |
| Dispute / fraud | Records needed to investigate chargebacks, fraud, or abuse for a limited period |
| Security | Minimal logs to prevent re-registration abuse for a short cooldown, if proportionate |
Retained order records will be restricted in access and not used for marketing.
Where feasible, we de-identify retained records (e.g. remove direct profile fields while keeping order operational history).
5. Open or in-progress orders
| Situation | Effect of deletion request |
|---|---|
| No open orders | Deletion proceeds on normal timeline |
| Open order (pricing, awaiting confirmation, confirmed, in transit, etc.) | We may delay full deletion until the order is completed, cancelled, or otherwise closed, or require you to cancel/complete first |
| Financial residual | Any amounts already paid/owed are handled under Terms; deletion does not create a right to cash out Bayatoo Credit |
You remain responsible for delivery coordination on open orders until they are closed.
6. Referrals and friends
- Deleting your account does not delete your friends’ accounts.
- Their data remains under their own relationship with Bayatoo.
- Referral attribution already recorded in our systems may remain in anonymized or integrity-preserving form for fraud prevention and accounting of past events.
7. Timeline
| Step | Target |
|---|---|
| Acknowledge request | Within a few business days |
| Complete deletion / de-identification of deletable data | Within 30 days of a verified request, unless a lawful delay applies (open orders, investigation) |
| Confirm completion | In-app message, SMS, or email/support reply when practical |
If delay is required, we will state that the account is scheduled for deletion after order closure where possible.
8. Consequences (you should understand before confirming)
By deleting your account you permanently lose:
- Access to order history in the app (except what we must retain offline for legal reasons)
- Bayatoo Credit and unused promotional balances
- Referral progress and invite code
- Saved profile and addresses linked to the account
Deletion is not reversible. You may register again later as a new user; previous credit and history will not be restored.
9. Google Play alignment
This Policy is intended to support:
- A clear in-app deletion path (to be shipped for Production)
- A clear web/email deletion path without installing a prior version of the app
- Honest disclosure of what is deleted vs retained
Data Safety / store listing statements must match this Policy.
10. Contact
Account deletion and privacy: [email protected]
Support: Email support
Operator: Bayatoo, Amman, Jordan